Keyoula Privacy Policy

1) SUMMARY

Age notice (17+): The Services are intended for users who are at least 17 years old. We do not knowingly collect personal information from children under 13.

2) INFORMATION WE COLLECT

2.1 Information you provide

• Account information: name, username, email address.
• Customer support: content you submit when contacting support (messages, attachments, and related metadata).
• Wall photos and other images you choose to upload for design/preview features.
• Optional text you enter for project records (e.g., notes, labels) that you choose to submit to the Services.

2.2 Information collected automatically

• Device information: device model, OS version, language, time zone, app version, identifiers (such as advertising identifier where applicable and permitted), and similar technical information.
• Usage statistics: interaction events, feature usage, settings, and performance metrics.
• Crash logs: diagnostics and error reports.
• Approximate or precise location: only if you grant permission through your device settings.

2.3 Cookies and similar technologies

We may use cookies, local storage, SDK identifiers, and similar technologies to keep you signed in, remember preferences, and measure performance. Some web-based components may also use web beacons or pixel tags for similar purposes.

3) HOW WE USE INFORMATION

• Provide and maintain the Services (including account creation, login, and project records).
• Enable photo-based preview and layout visualization features.
• Personalize your experience (such as saved preferences).
• Improve and develop the Services (analytics, troubleshooting, performance).
• Protect security and prevent fraud/abuse.
• Provide customer support.
• Comply with legal obligations and enforce our terms.

4) PHOTO / IMAGE PROCESSING AND FACE DATA

4.1 No face recognition or biometrics

Keyoula does not use face recognition, biometric identification, or create biometric templates from your photos.

4.2 One-time processing and deletion

If you choose to upload a wall photo (or related content) to generate a preview or layout result, the uploaded content is used for one-time processing to provide the requested output. After processing is complete, we delete the uploaded content from our processing systems as soon as reasonably possible.

4.3 Storage expectations

By default, your projects and images are intended to be stored locally on your device. If the Services provide optional features that require upload (such as generating a server-rendered preview, syncing, or recovery), those uploads occur only when you choose to submit the content.

4.4 No training or marketing use

We do not use your uploaded photos or text to train third-party models, for advertising targeting, or for marketing analytics.

5) AUTOMATED PROCESSING (INCLUDING AI-LIKE FEATURES, IF PRESENT)

Some features may rely on automated processing (including advanced algorithms) to generate visual previews or arrangement suggestions. If you choose to upload images or text for these features:

• Processing occurs on Keyoula Team-controlled servers.
• We do not share your uploaded images/text with third-party providers for processing.
• We delete the uploaded inputs after processing is complete as soon as reasonably possible.

You are always in control of whether to upload content and whether to generate outputs.

6) DISCLOSURE / SHARING OF INFORMATION

We disclose information only as described below, and only on a minimum-necessary basis:

• With your consent.
• Service providers (processors) under contractual obligations (hosting, security monitoring, analytics, crash reporting, support tooling).
• Legal requirements and protection to comply with law and protect rights and safety.
• Business transfers (e.g., merger or acquisition) with appropriate safeguards.

For uploaded photos/text submitted for one-time preview/generation processing, we do not share those uploaded inputs with third-party AI/model providers for processing.

7) INTERNATIONAL DATA TRANSFERS

We may process information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.

8) DATA SECURITY

• Encryption in transit and, where appropriate, at rest.
• Access controls and least-privilege practices.
• Regular security reviews/audits and monitoring.
• Backups and recovery practices.

No system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

9) DATA RETENTION

• Account data: for the duration of your account.
• After account deletion: delete or anonymize within 30 days (unless required for legal/security reasons).
• Usage analytics: up to 12 months.
• Customer support content: up to 6 months after case closure.
• Uploaded content for one-time processing: deleted after processing is complete as soon as reasonably possible.

10) YOUR RIGHTS AND CHOICES

Depending on your location and applicable law, you may have the right to access, correct, delete, restrict, object, or withdraw consent.

To exercise rights, email qwyzkdfx120336@outlook.com with enough information to verify your identity. We aim to respond within 5 business days.

11) DO NOT SELL / DO NOT SHARE (FOR TARGETED ADVERTISING)

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising as a business practice.

12) THIRD-PARTY SERVICES

The Services may rely on third-party platforms (such as app stores and device operating systems). Their practices are governed by their own policies. We are not responsible for third-party privacy practices.

13) CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will post the updated version with a revised effective date.

14) CONTACT US

Keyoula Team

Email: qwyzkdfx120336@outlook.com